Right so buy a new iPhone as am deaf, use texts and email, use FaceTime on iPad, and am getting a Cochlear Implant is a few weeks. The new processor [behind the ear bit] has direct streaming from a iPhone and you can control functions, volume etc via a APP. So good excuse to buy new phone.
That part was simple. Thursday afternoon sit down at the iMac and decided to order a Plusnet Mobile SIM card. Get to payment page and the screen says "Whoops, Error try later", so I do so again, and again....and again. Because I would not think that if there had been an error that the details would be kept and actually constitute an order. Do Live Chat and be told there are technical issues but try another browser. So do so and eventually I get an order that is placed and confirmed quite quickly by email.
Friday, the post arrives and there is not ONE SIM card but four! Only open one. Go on line and have a very lengthy Live Chat and ask that because the computer system is obviously not working properly that the excess cards be cancelled, refunds on credit card be refunded and direct debits cancelled. So the lady said she had done that, and I also asked her to Port my old number to the card number I had kept [not happened yet].
Saturday, another SIM card arrives in post. So repeat my lengthy Live Chat. The young man says says he has cancelled everything except the one keeping. Late last night get three emails, all saying my account is live, one saying have nil debit, one saying six pounds debit and one saying 5.80 debit [odd amount!].
So now wondering if the excess have really been cancelled, whether will get right number of credit card refunds, why 5.80, and also wondering if yet another SIM card will turn up in post tomorrow!!
Am getting really annoyed that this has happened and know that at some point today am going to do live chat once more, and possibly again tomorrow. Getting to know a few of the staff is all very well but would be lovely to get the same person to stop having to repeat the whole story.
And the other thing was my credit card company contacted me to ask about all the activity of my card so had to explain to them!
So beware, if the screen says "Whoops, err, try again" DO NOT do so!!
)
, or maybe they just can’t get a fast internet connect to their computer.
