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What is my roaming data allowance?

DandD
Hooked
Posts: 7
Registered: ‎14-10-2022

What is my roaming data allowance?

Hi. I have a 5gb data package. I’m in France at the moment. 
On the last day of my billing month I started to get texts all at once that I was nearing the end of my data allowance, then using my smart cap, then run out of my smartcap.

Looking at the bill I used 882mb in the first 29 days of the month at no charge and 4.2gb in the final day or the month and I was charged £4.20 for it.

I really didn’t suddenly use a while lot of data on the last day, and even if I did, Roam Like At Home should mean my 5gb data is free. 

Anybody got any ideas?

Thanks.

 

 

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,962
Thanks: 1,570
Fixes: 481
Registered: ‎01-01-2012

Re: What is my roaming data allowance?

Hi @DandD 

I'm really sorry to hear this has happened.

Can you send me a PM with your mobile number and full name so I can look into this for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team