Hi, I am having trouble with my voicemail. I don't get my messages until days later. I called and was given the long number to type in to activate my voicemail, but that hasn't helped. I am using a Samsung Galaxy S6 phone and ported my number across from 3 network. Has anyone else had this problem? Please help.
We're not aware of any issues with the Voicemail service itself. If this is in relation to receiving Voicemail notifications, this is a service that we don't currently support. If you're receiving notifications that's great however, we cannot provide any support if the notifications don't work or are delayed.
If it is the messages in general that are not showing in your inbox until days after the caller left it, I would advise to re-boot your handset. You can do this by the following:
Turn the handset off
Take the SIM card out
Leave it for a couple of minutes
Replace the SIM card
Turn the handset back on again
It's important to remove the SIM from the handset entirely, so that it can disconnect from the network and establish a new connection upon re-boot.
I'd also advise to manually search for the network and if given an option, connect to any other network that differs from EE/Plusnet. Once you've done this, leave it for a couple of minutes and then go back and select EE/Plusnet.