Voicemail problems.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Voicemail problems.
Voicemail problems.
08-06-2018 9:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please help.
Re: Voicemail problems.
09-06-2018 8:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi jamsinclair1,
We're not aware of any issues with the Voicemail service itself. If this is in relation to receiving Voicemail notifications, this is a service that we don't currently support. If you're receiving notifications that's great however, we cannot provide any support if the notifications don't work or are delayed.
If it is the messages in general that are not showing in your inbox until days after the caller left it, I would advise to re-boot your handset. You can do this by the following:
- Turn the handset off
- Take the SIM card out
- Leave it for a couple of minutes
- Replace the SIM card
- Turn the handset back on again
It's important to remove the SIM from the handset entirely, so that it can disconnect from the network and establish a new connection upon re-boot.
I'd also advise to manually search for the network and if given an option, connect to any other network that differs from EE/Plusnet. Once you've done this, leave it for a couple of minutes and then go back and select EE/Plusnet.
- Rebeka
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page