Voicemail not working
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Voicemail not working
19-05-2017 7:00 AM
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Hope this can be sorted out soo.
Re: Voicemail not working
19-05-2017 5:33 PM
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Hi Carolyn,
It sounds like you've not set up to forward unanswered calls to your voicemail service.
I'm an iPhone user and I'm pretty sure the OnePlus is Android (not my area I'm afraid) but I did find an article which seems to describe how to check and setup forwarding of calls to voicemail.
Hope the link above helps, if not less us know and maybe someone else can advise.
Good luck!
Re: Voicemail not working
20-05-2017 9:18 AM
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Hi Carolyn!
Thanks for getting in touch with us!
I'm sorry to hear you're experiencing issues with your Voicemail service and I'd like to help with this!
We have 4 different codes that may help however, I can't advise as to which will work as they're all handset dependant. Can you try each one by dialling it into your keypad and calling that number?
The codes are as follows:
- **004*+447870020555*11*30#
- **004*07870020555*11*30#
- **61*+447870020555*11*30#
- **61*07870020555*11*30#
Once you tried this, test your Voicemail service by calling 500 or the long Voicemail number which is: 07870020555.
If this does not work, please key into your dial pad #21# and press call. Following this, can you re-boot your handset by performing the following:
- Turn the handset off
- Take the SIM card out
- Leave it for a couple of minutes
- Replace the SIM card
- Turn the handset back on again
This will refresh the signal to the SIM card and apply any changes.
- Rebeka
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