Voicemail not part of package?

[#1]

I just got a call from PN about a broadband issue but it went to Voice Mail

I dialled the VM number and it insisted on me setting up a pin (which it continually complained about). I hung up and tried again and got my VM.

Then I got a Text message, and an email both stating:

	We just wanted to let you know that you've used 10% of your Smart Cap limit, which is set at £10.00. This is usually because you've used up all of one or more of your allowances (SMS, calls or data). We'll let you know when you've used 30%, 50%, 80% and 100% of your Smart Cap, so you can keep track of what you're spending.

and my account page shows:

3.89GB left

of 4GB

27 days

Until allowance refresh

2 of UNLIMITED minutes used

1 of UNLIMITED texts sent

OUT OF PLAN USAGE

£0.83

3 mins

Calls

You have £9.00 left until you reach your Smart Cap (currently £10.00). We will notify you when you are

Which seems to be about how long I was on the Voice Mail system for.

Isn't Voicemail part of the package allowance?

[#2]

Looking at my call log on my phone it looks like the number sequences I was trying to get the VM system to accept as my PIN are showing as a call - although it's in no way a valid phone number and VM was complaining about the number I was entering.

and lo and behold when go into the usage on my phone account  there it is:

18-Jul-2020

44XXXXXXXX33

001xxxxxxxxxxxx

Mobile Originated Call - Voice

00 min

£0.83

I did NOT dial two leading zeros

[#3]

Thanks for your time @SteveA, please just get back to us if you have any further queries.