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Voicemail not on but still getting notification

StevenN
Hooked
Posts: 7
Thanks: 2
Registered: ‎26-03-2018

Voicemail not on but still getting notification

I have recently switched from EE to Plusnett. I have an iPhone 6
As I don’t like voicemail I found I had to request this to be deactivated rather than enter a code. No biggie with that, job done
But I have started to receive notification that I have voicemail
With the function being turned off I can’t access it or stop it
Why is it happening?

Ta
12 REPLIES 12
SarahStewart
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 121
Fixes: 6
Registered: ‎25-11-2016

Re: Voicemail not on but still getting notification

Hi @StevenN,

 

thanks for getting in touch today! 

It could be that there was a message in your voicemail before turning it off which is causing the notifications. 

If you drop me a message we can certainly get this reset for you. 

StevenN
Hooked
Posts: 7
Thanks: 2
Registered: ‎26-03-2018

Re: Voicemail not on but still getting notification

Thanks Sarah
Can’t see an option to message you but if you could sort it I would be grateful

Many thanks
Steve
dvorak
Moderator
Moderator
Posts: 28,418
Thanks: 6,250
Fixes: 1,453
Registered: ‎11-01-2008

Re: Voicemail not on but still getting notification

You can send a Private Message by clicking Sarah's name to the left of her post and then 'Send Message'.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
StevenN
Hooked
Posts: 7
Thanks: 2
Registered: ‎26-03-2018

Re: Voicemail not on but still getting notification

Sorry still getting the voicemail messages ☹️
StevenN
Hooked
Posts: 7
Thanks: 2
Registered: ‎26-03-2018

Re: Voicemail not on but still getting notification

Hi Dvorak
I have tried messaging Sarah but have yet to receive a reply
I am still receiving the voicemail notification every few hours or so
Is there anything you can do?

Many thanks
Steven
StevenN
Hooked
Posts: 7
Thanks: 2
Registered: ‎26-03-2018

Voicemail notification but disabled

About a month ago I posted that I was receiving a voicemail notification but my voicemail is set to off
Although a couple of forum members showed interest it is still unresolved
Would anyone else care to try?
Mav
Moderator
Moderator
Posts: 21,532
Thanks: 4,405
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Registered: ‎06-04-2007

Re: Voicemail notification but disabled

Moderator's note:

Threads merged.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Penny
Superuser
Superuser
Posts: 1,141
Thanks: 655
Fixes: 6
Registered: ‎05-04-2007

Re: Voicemail notification but disabled


@StevenN wrote:
About a month ago I posted that I was receiving a voicemail notification but my voicemail is set to off
... it is still unresolved.

 

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation: Chase.

 .

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free worksheets, maths, languages, spellings, all sorts - page *here* re linking languages across the world - see also the freeway page
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
StevenN
Hooked
Posts: 7
Thanks: 2
Registered: ‎26-03-2018

Re: Voicemail notification but disabled

Many thanks
RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Voicemail notification but disabled

Hi StevenN,

Thanks for getting in touch.

If you could please send me a Private Message with your details, I'll be sure to pick this up. 

- Rebeka Smiley

Lizzieyel
Interested
Posts: 2
Registered: ‎20-06-2018

Re: Voicemail notification but disabled

Hi, when I switched to Plusnet all my calls went to voice mail. I rang Plusnet who disabled voice mail. Now I get phantom notifications that I have received a voice mail. No caller is logged. Happens randomly and also when phone is switched on /off. I have tried going to phone apps (3 of them) and clearing data and forcing stop. However have been unable to un-check  send notifications. Neither do I have a Voice mail App. Voice mail settings in call section are very basic and do not help.

Phone is Samsung Galaxy Core Prime. Any help gratefully received before going doolally!

RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Voicemail notification but disabled

Hi Lizzieyel,

Thanks for getting in touch with us!

It sounds as if we may need to turn the Voicemail service back on, check your inbox for any messages and then turn the service back off again. 

To do so, can you please send me a Private Message with your details and we'll get the ball rolling. 

- Rebeka Smiley