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Voicemail is still life mobile

FIXED
JonJon
Grafter
Posts: 91
Thanks: 5
Registered: 24-05-2009

Voicemail is still life mobile

If you set a name greeting and then call yourself, it says:

Welcome to the Life Mobile voicemail of [name].  Please leave a message after the tone.

Shouldn't this be updated to Plusnet Mobile?

7 REPLIES
bristolash91
Dabbler
Posts: 17
Registered: 03-12-2016

Re: Voicemail is still life mobile

snap 

Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail is still life mobile

Fix

Hi  bristolash91 and JonJon,

Can you try some basic troubleshooting for me?

  • Turn the handset off
  • Take the SIM card out
  • Leave it for a couple of minutes
  • Replace the SIM card
  • Turn the handset back on

This reboots and updates the signal to the SIM card. Try this and let me know how you get on.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
Community Veteran
Posts: 4,681
Thanks: 1,014
Fixes: 27
Registered: 16-10-2014

Re: Voicemail is still life mobile

@RebekaPreston - Did you ever work for BSkyB at any point! What you say sounds similar to the instructions I once heard being uttered by BSkyB support to remove the Scart leads from the receiver and shake them to remove the static! When in reality it was really done to give them time to send a reset signal to the box. Wink

Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail is still life mobile

Hi 

 Rebeka Preston
 Plusnet Help Team
Community Veteran
Posts: 4,681
Thanks: 1,014
Fixes: 27
Registered: 16-10-2014

Re: Voicemail is still life mobile

I wasn't actually expecting a reply it was more of a tongue in cheek observation, but having said that with the explanation you provided it gives sound reasoning as to why you suggested what you did in message 3. So Thumbs Up

JonJon
Grafter
Posts: 91
Thanks: 5
Registered: 24-05-2009

Re: Voicemail is still life mobile

I really wasn't expecting that to work, but it did :-)

 

Thanks @RebekaPreston for your help!

Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail is still life mobile

You're welcome, anytime!

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team