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Voicemail has been Disabled

Posts: 2
Registered: ‎07-06-2017

Voicemail has been Disabled

I have just put my SIM into a new phone and when the phone is not answered for 30 seconds it says welcome to PlusNet Voicemail, you can't leave a message as Voicemail is disabled please send a text.  How do I enable it?

All Star
Posts: 929
Thanks: 130
Fixes: 31
Registered: ‎25-11-2016

Re: Voicemail has been Disabled

Hi vaseymw,

Thanks for getting in touch with us!

Providing the Voicemail Service is switched on, if a call isn't answered for 30 seconds, it will divert to the Plusnet mobile Voicemail Service. If the Voicemail Service is switched off, it won't divert at all. 

We have 4 different codes that may help however, I can't advise as to which will work as they're all handset dependant. Can you try each one by dialling it into your keypad and calling that number?

The codes are as follows:

  • **004*+447870020555*11*30#
  • **004*07870020555*11*30#
  • **61*+447870020555*11*30#
  • **61*07870020555*11*30#

There is also another code that you can try:

  • #21#

Once you've tried this code, you'll need to re-boot your handset. You can do this by:

  • Turning the handset off
  • Taking the SIM card out
  • Leaving it for a couple of minutes
  • Replacing the SIM card
  • Turning the handset back on

Following this, if the issue is still present, be sure to send me a private message with your details and I'll look into this further for you.

- Rebeka

 Rebeka Preston
 Plusnet Help Team
Posts: 2
Registered: ‎01-09-2018

Re: Voicemail has been Disabled

I have an identical problem, but in this case the voicemail was working until recently. I have tried the various numbers suggested, which appear to register the voice mail, but it is still disabled.

Plusnet Alumni (retired) deank
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Voicemail has been Disabled

Hi @Thornwood,


Sorry that this wasn't picked up sooner. Did you manage to get a solution for this issue?

 Dean R
 Plusnet Staff
Posts: 2
Registered: ‎01-09-2018

Re: Voicemail has been Disabled

Deank, Thank you for your response. I have not been able to resolve this issue. It has now developed such that if I ring my phone from another it just stops ringing eventually without any automatic voice telling the caller my voice mail is disabled.

Update: the voicemail voice advising the caller the service is disabled is back. When I try the number to enable it 'conditional voicemail' is apparently enabled. Still no service though.