Voicemail Notification
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Voicemail Notification
07-04-2018 9:41 AM
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Re: Voicemail Notification
07-04-2018 12:40 PM
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Moved from feedback to mobile board
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Voicemail Notification
11-04-2018 5:45 PM
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Another thing am I missing something or in the voicemail is there absolutely no way of finding the number out of who left you the message in the first place?
Come on Plusnet such a basic notification feature should just work!
Re: Voicemail Notification
12-04-2018 8:39 AM
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Hi broadld,
Thanks for getting in touch with us!
I completely understand your frustration with this however, our Voicemail service is a basic feature which does not support the function to leave the callers number, or a Voicemail notification on the handset when a message is left. The Voicemail notification function has been known to work with some customers however, this is entirely handset dependent and based upon the Voicemail settings within the handset itself.
This is an ongoing topic which you can find more information about here: https://community.plus.net/t5/Mobile/Samsung-s8-has-not-voicemail-notification/td-p/1482935
Although we don't support the Voicemail notifications feature, I have fed this back to our Operations Team who are currently looking into this. We cannot guarantee that there will be any amendments to this following the outcome of the investigation however, as soon as I have an update, I will post it in the above thread.
- Rebeka
Re: Voicemail Notification
12-04-2018 5:01 PM
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Re: Voicemail Notification
18-04-2018 1:20 PM
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Voicemail notifications are extremely poor with Plusnet. I do get notified that a voicemail has been left but it is days after the call was made to my number. The basic functionality of voicemail should be that you are notified when a voicemail has been left. This is not a handset issue as it works correctly with other MVNOs.
I'd like to know what the solution is to this please.
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