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Voicemail Menu map guide

rich63
Dabbler
Posts: 12
Thanks: 8
Registered: 06-08-2007

Voicemail Menu map guide

Plusnet,

It would be really useful if you supplied a menu map of the voicemail system that we could download.

One thing I couldn't find very easily was a way to check what message I had recorded(I've since disabled my voicemail because I found the verbal voice menu confusing).

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail Menu map guide

Hi rich63,

Thanks for getting in touch with us. I do apologise if you found the Voicemail service confusing, this is certainly something we don't want our customers experiencing when using the service and not what we aim for here at Plusnet mobile. 

I'll be sure to take on board your suggestion and feed this back to the relevant department who can can look into this further.

In the meantime, if there's anything you need, don't hesitate to get in touch and we'll be more than happy to help!

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
rich63
Dabbler
Posts: 12
Thanks: 8
Registered: 06-08-2007

Re: Voicemail Menu map guide

Thanks. What was missing was the option:

To listen to your recorded message please press 1{listen to message}, To accept this message please press 1, to rerecord a new message please press 2.  To record type [2] message press 3, to record type [3] message press 4.

This should be both as a separate menu option and when recording new message.