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Voicemail Icon remains on Phone Notification

amcnie
Newbie
Posts: 2
Registered: 30-01-2017

Voicemail Icon remains on Phone Notification

I have recently joined Plusnet.  I continuously get the voicemail icon on my android phone even though there are no messages and even had my voicemail turned off by Plusnet.  This has still not cured the problem.  I have spoken to my phone manufacturer who suggest to factory reset my phone, which I did, but no success.  Only way is to clear the data within the phone app., but to do this everytime I switch on the phone is a bore!  Is there any advise to fix this.  I have called Plusnet numerous time and they cant provide any fixes.

Tags (3)
8 REPLIES
Anonymous
N/A

Re: Voicemail Icon remains on Phone Notification

Hi @amcnie

Thanks for getting in touch. I'm sorry to hear the inconvenience caused regarding your Voicemail icon. 

Just to clarify, what handset are you currently using? Once you've confirmed, I'll try my hardest to provide you with the best information possible for the settings of your handset. -Ashleigh

amcnie
Newbie
Posts: 2
Registered: 30-01-2017

Re: Voicemail Icon remains on Phone Notification

Many thanks Ashleigh for your reply. I am using Alcatel one touch idol 3 phone.

Would be great if you could advise how to reset network on my phone.
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail Icon remains on Phone Notification

Hi amcnie,

Ashleigh is away from her desk at the moment so I'll pick this up for her. There is something you can try to remove this voicemail notification, although this advice is not direct from us, other users online have found this information to be useful and it has appeared to have worked for them.

You can try the following:

  1. Long-press on the notification and you should get a little "app info" box. Hit that, then hit "force stop". If the app info box doesn't appear, go into Settings -> Application Manager -> All, find the Phone app, and force stop it. 

Users have also advised that under the "force stop" tab, there is a check box which says "show notifications", make sure that this isn't ticked.

If this doesn't work for you, send me a PM and I'll be able to look into this further.

- Rebeka Smiley

 

 Rebeka Preston
 Plusnet Help Team
evtilsley
Newbie
Posts: 2
Registered: 20-02-2017

Re: Voicemail Icon remains on Phone Notification

I have the same issue with a Galaxy S5

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail Icon remains on Phone Notification

Hi evtilsley,

Thanks for getting in touch with us. Is your voicemail service switched on?

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
evtilsley
Newbie
Posts: 2
Registered: 20-02-2017

Re: Voicemail Icon remains on Phone Notification

hmmmm seems not. What steps do I take?

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail Icon remains on Phone Notification

Hi evtilsley,

If you could send me a private message, I can look into this further for you.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Raymondo1
Newbie
Posts: 1
Registered: 14-10-2017

Re: Voicemail Icon remains on Phone Notification

I have the same problem i am using an LG G3 Cheers Ray