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Voicemail - Caller ID

Woodydirect
Newbie
Posts: 1
Registered: 29-06-2017

Voicemail - Caller ID

I can't seem to work out the option to listen to the callers number who left a voice mail. I'm getting an abundance of silent/odd voicemails left but can't hear the caller ID. Any help would be appreciated. I also don't get a missed call from person leaving messsge.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Voicemail - Caller ID

Hi Woodydirect!

Thanks for getting in touch with us!

When someone leaves you a Voicemail message, you should receive a notification on your handset telling you that you have an outstanding Voicemail message. This notification is handset dependant and will not tell you specifically the number of the person that has called, only that you have received a message. 

When you call the Voicemail service itself, it doesn't have an option to listen to the number that called you, nor does the automatic service notify you of the caller ID. 

I understand that this can be of importance and I'll certainly feed this back to the relevant department for review. 

- Rebeka 

 

 Rebeka Preston
 Plusnet Help Team