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Voicemail (555) is busy

mans
Newbie
Posts: 1
Registered: ‎09-06-2019

Voicemail (555) is busy

When I call 555 to retrieve my voicemail, it is busy.

I think I am getting the correct number (555) from my mobile.

What Cna I do?

Tags (1)
29 REPLIES 29
smhg67
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-02-2017

Re: Voicemail (555) is busy

Hi, I'm having the same issue. My phone settings show call forwarding is now not set but when I try to change this, I get a'sim or network error' message

My vm has previously been fine on this phone

Digit
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-06-2019

Re: Voicemail (555) is busy

Me too.

Voicemail was doing strange things this week and runnung very slow with big gaps in the service messages:

"You were called.............(huge pause)  .......  yesterday at ..........(huge pause)........... twelve 30.......(huge gap).........MSG"

 

For the last 36 hours, I have just got `Line busy` on 555.

 

I have just called customer support and they are chasing. I pointed them at this forum as I have a feeling there might be quite a few affected.

 

Now48
Newbie
Posts: 4
Registered: ‎09-06-2019

Re: Voicemail (555) is busy

I’ve had problems most of the week. Plusnet seem to have some issues with voicemail. They could save some time by updating the status of their network page https://plusnet.servicestatus.net/plusnet/status and by providing a resolution timeframe. Rather than hiding it from customers.
pilkers
Hooked
Posts: 5
Registered: ‎10-06-2019

Re: Voicemail (555) is busy

Same issue here. I am amazed that with such a major national outage the customer service team know nothing about it. They have failed to reply to any facebook posts on the issue, and on twitter are telling customers they are not aware of any issues, when clearly there are hundreds of people effected. I use my phone for work and am really frustrated by this. They need to acknowledge there is a major problem with the service and start investigating asap.....

pilkers
Hooked
Posts: 5
Registered: ‎10-06-2019

Re: Voicemail (555) is busy

My voicemail has now come back on so it looks like this is finally being resolved....

Plusnet Help Team
Plusnet Help Team
Posts: 13,878
Thanks: 4,298
Fixes: 690
Registered: ‎21-04-2017

Re: Voicemail (555) is busy

Hi everyone, sorry for the issues with accessing voicemail over the weekend.

We were aware that is affected a small number of customers, I'm glad to see it's working again now.

Can anyone let us know if they're still having issues with this please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Now48
Newbie
Posts: 4
Registered: ‎09-06-2019

Re: Voicemail (555) is busy

I’m still having the issue have logged another call.
Plusnet Help Team
Plusnet Help Team
Posts: 7,102
Thanks: 731
Fixes: 273
Registered: ‎01-01-2012

Re: Voicemail (555) is busy

Sorry to hear this @Now48

So we can investigate further can you PM us the following?

- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
pilkers
Hooked
Posts: 5
Registered: ‎10-06-2019

Re: Voicemail (555) is busy

My issue is also back and have logged with customer service again. This time I don’t even get an engaged tone - just no voicemail at all.....

Plusnet Help Team
Plusnet Help Team
Posts: 7,102
Thanks: 731
Fixes: 273
Registered: ‎01-01-2012

Re: Voicemail (555) is busy

Sorry to hear this @pilkers

As per my post above can you PM us the following?

- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
pilkers
Hooked
Posts: 5
Registered: ‎10-06-2019

Re: Voicemail (555) is busy

Thanks Matthew - it's literally just come back on again now so will be back in touch if any further issues. Cheers, Andrew

Digit
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-06-2019

Re: Voicemail (555) is busy

UPDATE: Still not working properly.

Can get through, but the server(s) seem to have a problem with huge pauses again:

 

"You have...........(big gap).................. six...........(big gap).................. messages archived...."

 

" Message received...........(big gap).................. June the ...........(big gap)..................5th at ...........(big gap).................."

etc.

So flakey and painfully slow.

 

Apart from the (franky wrong) statement her that all was fixed, I have had no communication back from Customer Services. Looks like I will have to call them again. This is the fist time I have experienced a problem with the service and needed Customer support.

Very disappointing when Plusnet apparently pride themselves on customer service.

Plusnet Help Team
Plusnet Help Team
Posts: 1,482
Thanks: 253
Fixes: 51
Registered: ‎26-03-2018

Re: Voicemail (555) is busy

Hi @Digit 

 

Would you say that these pauses are lasting for longer than prior to issues being made apparent with our Voicemail feature? 

 

I have to say, I have never heard of this issue being brought to the table before now. 

 

Could you see if it is still happening? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
pilkers
Hooked
Posts: 5
Registered: ‎10-06-2019

Re: Voicemail (555) is busy

I also had exact this same issue on the weekend before the voicemail died completely but all working fine now.....

I suspect the issues are all connected.....