Voicemail (555) is busy
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Re: Voicemail (555) is busy
11-06-2019 7:06 PM
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Hi @pilkers,
Thank you for letting us know about that. It does sound like these issues are linked and I will flag this internally.
Re: Voicemail (555) is busy
12-06-2019 9:36 AM
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Thankyou for stopping by.
I agree with #pilkers, that the issues may all be linked.
I have deleted all archived messages, so I cannot check again for now.
I would suggest we all assume this is cured and the matter closed for the time being.
I will call CS in few days if there is still a problem and its just me.
Cheers all.
Re: Voicemail (555) is busy
12-06-2019 11:14 AM
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Thanks for the update @Digit
Please do let us know how you get on once you have messages in your voicemail box again.
Best wishes
Dave
Re: Voicemail (555) is busy
12-06-2019 11:27 AM
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Re: Voicemail (555) is busy
12-06-2019 12:22 PM
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Hi @Now48
It looks like things should be working now?
Can you please try resetting your phone and then calling the VM again? (I know you have probably already done this but please can you do it again for me)
Let me know how it goes.
Thanks,
MoR
Re: Voicemail (555) is busy
12-06-2019 12:42 PM
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Re: Voicemail (555) is busy
12-06-2019 12:45 PM
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Thanks for letting us know @Now48.
Matt will see he's tagged in this and be able to read the comment.
Get back in touch if we can ever be more help.
Kind Regards,
MoR
Re: Voicemail (555) is busy
12-06-2019 10:25 PM
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Re: Voicemail (555) is busy
12-06-2019 10:36 PM
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Re: Voicemail (555) is busy
13-06-2019 10:26 AM
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Morning all,
Could you please let us know if you're still experiencing voicemail issues this morning?
Thanks
Dave
Re: Voicemail (555) is busy
13-06-2019 11:52 AM
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Thankyou again, all.
Everything seems good here now.
Re: Voicemail (555) is busy
14-06-2019 9:48 AM
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I hope Plusnet are continuing to look into this issue as it's clearly affecting more than a "small number" of customers.
I have had the issue as recently as 10 minutes ago, had a tricky time deleting a recent voicemail due to the extreme lag when pressing keys etc.
Re: Voicemail (555) is busy
14-06-2019 1:20 PM
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Hi @Cp33, thanks for your post.
We're sincerely sorry to hear that you're affected by this issue.
So that we can ensure your account is worked on with the others affected, can you please PM me the mobile number in question as well as your full name and full address incl. postcode?
Re: Voicemail (555) is busy
31-08-2019 12:07 AM
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Received new voice mail notification but can't access.
Tried reset, remove/replace sim card which did not resolve.
Re: Voicemail (555) is busy
31-08-2019 4:41 PM
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Hello @Skoosh,
Sorry to hear this is happening and we would like to get to the bottom of what is causing this for you. Please can you firstly see if you can access voicemail from another number by following the steps below;
- dial your mobile number
- wait for the call to go through to your voicemail
- press * followed by your PIN number. (Your PIN is the number you chose when you first called your voicemail. We can reset it for you if you've forgotten it.)
Please can you PM us the outcome of the above, along with the details below;
Mobile number
Full name
Full address including post code
Can you also confirm that you are the account holder.
Once we have this, we can investigate the issue further.
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