cancel
Showing results for 
Search instead for 
Did you mean: 

Urgent – you have reached your Smart Cap

FIXED
Power14
Dabbler
Posts: 12
Fixes: 1
Registered: 26-06-2016

Urgent – you have reached your Smart Cap

Just received 2 emails informing me on my 2 accounts that I have reached my data Smart Cap. I having checked the historical data they are not even close.

So what gives.

4 REPLIES
Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Urgent – you have reached your Smart Cap

They're not necessarily up to date.

 

Edit: shouldn't you be looking at the current usage, not the historical?

ChrisAtBristol
Rising Star
Posts: 68
Thanks: 18
Fixes: 2
Registered: 02-01-2017

Re: Urgent – you have reached your Smart Cap

@Power14

I’ve got three accounts here and have had the smart cap warning on one of them but this was followed up by another SMS saying sorry, it was a mistake.

The account involved was the only one of the three that was originally a Life Mobile sim so don’t know if that has any bearing.

ChrisAtBristol
Rising Star
Posts: 68
Thanks: 18
Fixes: 2
Registered: 02-01-2017

Re: Urgent – you have reached your Smart Cap

@Colin_Maybe

Hi Colin

The warning I had was via SMS so was current and I’m assuming the OP had the SMS too.

I never had an e-mail warning but bottom line is, it appears to be a hiccup of sorts and to just ignore it as you will find your accounts usage page is correct.

Chris

Power14
Dabbler
Posts: 12
Fixes: 1
Registered: 26-06-2016

Re: Urgent – you have reached your Smart Cap

Fix

Spoke to Plusnet, and low and behold after we got the security question correct. The Agent report that there was a system error, and it was a glitch.