Upgrading plan
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Upgrading plan
Upgrading plan
24-10-2021 11:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My 12 month sim only plan expires in June 2022. The FAQ section on the Plusnet Help pages state the following :
"Can I change my minimum term SIM only plan?"
You can change to an applicable higher priced plan at any time during your contract, and with out 12 month contract you get even more flexibility. These allow you to move to a higher or lower plan, so long as you don't go lower than your original.
Have just phoned Plusnet as I'd like to upgrade to a package with more data and therefore more expensive per month and have been told I have to wait to the end of my contract next June. I can add (ridiculously expensive) "bolt ons" but not change the plan which is contradictory to the info in the help section. If I have to wait to the end of my current contract that's fine but it makes the info above misleading.
Re: Upgrading plan
24-10-2021 11:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@siparamedic from my reading of the T & C's you do seem to be correct. Section 25 here https://www.plus.net/help/legal/mobile-terms/ does seem to cover upgrading whilst retaining the current contract period.
Can I suggest first that you call back and see if you get a more knowledgeable Customer service rep, and maybe quote the T & C's. If that doesnt get a satisfactory result then post back and I'll escalate this thread for a Help team staff member to respond
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgrading plan
24-10-2021 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Upgrading plan
24-10-2021 12:45 PM - edited 24-10-2021 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the Forum
I suggest you call 500 from your PN mobile and then the " I'm thinking of leaving button"
You will get through quite quickly and hopefully get a very knowledgeable person with more plans you can have
I have changed plans midterm before with no problems
Let us know how you get on
Good luck
Re: Upgrading plan
24-10-2021 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Upgrading plan
24-10-2021 8:21 PM - edited 24-10-2021 8:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @siparamedic and welcome to our Community Forums.
I’m sorry for the issues you’re having to upgrade your plan. Let us know how it goes once you’ve rung our mobile team again.
If you’re still having problems, drop my ‘on shift’ forum account @Gandalf a private message with the following details and we’ll be happy to take a closer look. This info will pass our data protection checks on here.
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Upgrading plan
24-10-2021 8:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Anyway, all sorted now
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page