Ok, so my daughter has used 3.5 GB of her monthly data already inside two weeks and I need to look at upgrade options upon searching the Plusnet offers it seems it's 12.50 for 6gb yet when I go onto the uswitch website and search for offers there I get 6 gigabytes with Plusnet for £11 how come I can't avail of this as a Plusnet customer what's going on here
Presumably the Uswitch price is for new customers. My broadband experience is that new customers are always offered better deals than loyal customers unless you ring and negotiate your own deal.
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Also note though that the uSwitch deal is different in other ways as well, in that it is for 5000 mins talk appose to unlimited on the Plusnet site. There may be other differences, but thats the one that sticks out.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Will give them a ring and see what they can do (under the intention to move away if they cant match) my daughter rarely uses call time so dont need the minutes -its all about data for snapchat/youtube/instagram etc
