Upgrade ended up in a downgrade!

[#1]

Was granted an upgrade from 600 to 1500 mins. yet a/c page now shows am awarded a generous 250 mins. Even 3 phone calls later have failed to sort this out. They really do make you proud.

[#2]

Hi @eleriprice, 

Thanks for bringing this to our attention. I'm sorry to hear this has been your experience; it certainly doesn't seem ideal. 

Without specific account information, I'm unable to advise further, however, if you could send me a private message with your account details I'll ensure this is looked into and dealt with accordingly. -Ashleigh 

[#3]

Thank you. Mob. is [removed]. Today was told on your chatline system that i would have to ,ake do with 250 mins for This month till 4 July. I was on 600 to start with!!! Needs sorting as 3 of your reps have cocked this upgrade effort up.

Moderator's note by Dick (Strat) Personal information removed to a private area for staff.

[#4]

Remove your personal data @eleriprice, this is a public forum.

[#5]

Hi @eleriprice, 

Just checking this has been followed up via Private Message? If not feel free to drop me a one, and we'd be able to take a look into your account for you.