Updating a Direct Debit Details
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Updating a Direct Debit Details
Updating a Direct Debit Details
on 17-09-2020 12:31 PM - last edited on 17-09-2020 12:44 PM by Strat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Want to change the account that the direct debit for my mobile contract comes from ,but can't see any way to do it online. Am I being dense, as it seems possible for broadband account.?
Moderator's note by Dick (Strat): All caps title/text edited as per Forum rules.
Re: Updating a Direct Debit Details
17-09-2020 1:16 PM - edited 17-09-2020 1:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looks like the website has been redesigned for Sun readers.
Go to www.plus.net
Click "Sign into your account"
(Put your username and password in - as per)
Provider is PlusNet
It'll take you to a page.
Click Billing at the Top.
Scroll to the bottom.
They'll be a button marked "Change payment method".
I don't need to change mine, so I won't try it but it should work for you.
Re: Updating a Direct Debit Details
17-09-2020 5:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for trying - but that works for broadband/phone accounts. No such pages for mobile accounts !!
Re: Updating a Direct Debit Details
17-09-2020 9:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like the option to change your direct debit date in your account is only visible from a desktop device.
You'd login to your mobile account from Here, then go to the Account tab then click on Direct debit date.
If you just have a mobile device you may need to call us by dialling 500 from your mobile device I'm afraid.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Updating a Direct Debit Details
18-09-2020 7:51 AM - edited 18-09-2020 7:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Anoush -Don't want to change the date ! Want to change the bank account the DD comes out of !!
Seems daft to have to give bank details over the phone - too easy for someone to mishear the account number ,misspell the name etc.
Looks like I'll have to brave the phone system but why PN allow a change online for broadband but not for mobile phone, defeats me! The DD is due next week so I'll have to leave until the next one has cleared now.
Re: Updating a Direct Debit Details
18-09-2020 8:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah I apologise I misread your post. Unfortunately that can only be done over the phone. Thanks for the feedback though I’ll pass it on internally.
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Updating a Direct Debit Details