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Unlocking iphone

goldfinch7
Newbie
Posts: 1
Registered: 28-01-2017

Unlocking iphone

I am a Plusnet fibre broadband customer. I needed a new mobile phone and not being a big phone user, was attracted to the Plusnet mobile sim offer at £5 per month. I bought an iphone SE from Carphone Warehouse and put in my Plusnet sim. Soon discovered that, despite having made various checks, i could not get a mobile signal at home. WiFi calling would have been the answer but apparently Plusnet do not support this function. Decided to cancel Plusnet and move to O2 because i know i can get a signal at home. Explained all this to PlusNet, they apologised and gave me a PAC code. I asked if they could unlock my phone from Plusnet and was told they don`t do unlocking. Try Apple they said. I tried Apple and they said they could not do it, speak to Plusnet! So i spoke to Plusnet again and they confirmed that they could not unlock the phone from their network.
This seems ludicrous to me. Does anyone have an answer please?

2 REPLIES
Browni
Seasoned Champion
Posts: 1,464
Thanks: 413
Fixes: 32
Registered: 02-03-2016

Re: Unlocking iphone

Have a read of this, the phone is probably locked to EE.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Community Veteran
Posts: 1,126
Thanks: 139
Fixes: 26
Registered: 13-08-2015

Re: Unlocking iphone

That link explains the issues very well. I have a iPhone from EE, and can confirm the process described in the article worked for me.