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Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?

Madalaine
Newbie
Posts: 2
Registered: ‎21-04-2020

Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?

Hi All - do hope someone has the answer to this.  If I make a call that lasts over 60 minutes - do I then get charged for 60+ minutes even though I have unlimited minutes in my package?

 

5 REPLIES 5
jgb
Champion
Posts: 785
Thanks: 501
Fixes: 22
Registered: ‎01-08-2007

Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?

@Madalaine 

You will be charged for the minutes in excess of 60. You will not be charged the set up fee.  This is set out in the T & Cs.

MisterW
Superuser
Superuser
Posts: 13,639
Thanks: 4,881
Fixes: 356
Registered: ‎30-07-2007

Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?

@jgb  that's correct for Home phone ( landline ) but I don't think it applies to Mobile, which I'm assuming this query is regarding, since its in the Mobile board.

The mobile T & C's are here https://www.plus.net/help/legal/mobile-price-guide/ and I can't find anything relating to a maximum call length before charging.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jgb
Champion
Posts: 785
Thanks: 501
Fixes: 22
Registered: ‎01-08-2007

Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?

Apologies - I missed that!

Madalaine
Newbie
Posts: 2
Registered: ‎21-04-2020

Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?

Hi. Can you confirm this is for mobiles.
dvorak
Moderator
Moderator
Posts: 29,351
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Registered: ‎11-01-2008

Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?

There’s not 60 minute limit for mobiles
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