Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?
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Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?
21-04-2020 11:43 AM
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Hi All - do hope someone has the answer to this. If I make a call that lasts over 60 minutes - do I then get charged for 60+ minutes even though I have unlimited minutes in my package?
Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?
21-04-2020 12:50 PM
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You will be charged for the minutes in excess of 60. You will not be charged the set up fee. This is set out in the T & Cs.
Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?
21-04-2020 1:03 PM
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@jgb that's correct for Home phone ( landline ) but I don't think it applies to Mobile, which I'm assuming this query is regarding, since its in the Mobile board.
The mobile T & C's are here https://www.plus.net/help/legal/mobile-price-guide/ and I can't find anything relating to a maximum call length before charging.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?
21-04-2020 1:05 PM
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Apologies - I missed that!
Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?
21-04-2020 6:48 PM
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Re: Unlimited Minutes - Is there are charge if your call lasts over 60 minutes?
21-04-2020 6:58 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
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