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Unable to use chat features on pixel 6 since number port issue

thelank2000
Dabbler
Posts: 11
Thanks: 10
Registered: ‎26-04-2022

Unable to use chat features on pixel 6 since number port issue

Hi I was one of the unlucky people that had issues porting my number from EE about a month a go. It has been resolved now but not 100%.

 

All of the messages I can see are sent by SMS and do not use the phone's smart chat features. So I get no read information etc

When I go into the chat features settings on my phone it is saying that chat features are enabled for number ... which is not my number it is the old temporary number issues by plusnet.

 

So also when I go into my phone's about settings the number displayed it is also incorrect.

How can I get this resolved so my phone knows the correct number?

 

Gareth

2 REPLIES 2
dvorak
Moderator
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Re: Unable to use chat features on pixel 6 since number port issue

If it's RCS, I'm not sure PN support it.
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If it fixed it click 'This fixed my problem'
thelank2000
Dabbler
Posts: 11
Thanks: 10
Registered: ‎26-04-2022

Re: Unable to use chat features on pixel 6 since number port issue

I believe they do as it worked with the temporary number. Google has taken it away from the networks etc I believe.

 

My issue is my phone still believes it is the old number in the settings and not my ported number.

 

maybe plusnet needs to resent some settings to my sim so it knows what it is.