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Unable to up upgrade

Posts: 1
Registered: ‎15-11-2021

Unable to up upgrade

Hey there,


I've been trying to upgrade to one of the BlackFriday deals (I am an existing Plusnet Mobile customer). 

However, I don't seem to be able to select any of the special offer deals - neither online, nor via the app. 


Any suggestions? 


Seasoned Pro
Posts: 584
Thanks: 337
Fixes: 3
Registered: ‎14-09-2021

Re: Unable to up upgrade

Welcome to the Forum,

There are other posts with people saying they are having the same problem.

The best thing to do is to call 500 from your PN mobile and select " You are thinking of leaving "

You will get though very quickly and speak to someone who has all the latest/best plans 

Your new plan will start from your next bill date

Good luck let us know how you get on 

Community Gaffer
Community Gaffer
Posts: 26,413
Thanks: 10,068
Fixes: 1,578
Registered: ‎21-04-2017

Re: Unable to up upgrade

Thanks for your post @migek and welcome to our Community Forums.

Apologies for the delayed response. I'd recommend calling us on 0800 079 1133. Alternatively feel free to private message me the following details and we'll be happy to upgrade you to the Black Friday offer. 

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi