Unable to send text messages

[#1]

As of yesterday morning (22/11/2018) I've been unable to send text messages. When I try to reply or create a new message my phone says "Number not in use". I can still receive texts and make and receive calls, but for some reason texts aren't working.

I've contacted the customer service line a few times and I've been able to find a possible explanation or time span as to how long this will last. All I was originally told was that I'd just have to wait and call in when my texts started working. 

I'm finding this particularly infuriated as I've now lost a few days work because I can't respond to texts. 

I rang this morning (23/11/2018) and now I'm getting a new sim sent out in the post, but this will further complicate issues as I'll have to change my number again which means sorting out all my two-step verification methods again (providing the new sim even works).

I'm tried searching for similar topics/answers on this forum and I've tried taking the sim out for a few minutes and restarting the phone, and changing the service centre number, none of which work. HELP! Is anyone else experiencing this? Or has anyone had similar issues?

side note: I'm using a Nokia 105 

[#2]

Sorry to hear you're having issues.

Can you drop me a PM with your mobile number or account number so we can investigate further? 

[#3]

i have got same problem, been told just have to wait till they fix it, no time limit, not good, people want answers to their text

[#4]

Okay, so at least it's not just me!

I rang a few times and I spoke to people that were totally clueless. I even told them that I had tried turning it off and on again and they just parroted that back at me and asked if I had turned it off and on again! 

I asked them about message service centres and they had no idea what I was talking about! So clueless. 

I asked about the SIM and two people told me totally different things. If I get it and it doesnt work I'll end my contract. The customer service is honestly the worst I've ever experienced with a company.

Even the response that said to send him a Private Message hasn't even replied!

Absolutely useless!!!!

[#5]

Hi @M_Jackson & @oldboybob,

I sincerely apologise for the issue you are experiencing in not being able to send text messages.

I'm afraid @MatthewWheeler was not in our office when the account number or mobile number was sent via PM. If you could kindly send either me or @SammyM, as we are in the office until 10PM.

Just in case you don't see this message by 10PM, I have sent Matthew an email requesting this information so we can pick it up tomorrow for you.

Thank you.

[#6]

The problem has been present for some time alongside no data for alot of people. Going to ask for my pac as I am getting 0 information and getting fobbed off when I call as no one seems to know what the problem is and when it will be resolved.

[#7]

Hi disc0, can you PM me with your mobile number so I can make sure we're doing all we can for you? 

[#8]

I have a family member that is also having this issue, she is new to plusnet mobile.

Since Tuesday she has not been able to send SMS

Please advise on a course of action 

[#9]

@adamwalker pm sent

[#10]

Thanks for the PMs Rudder5 and disk0, I've just sent you both a reply. 

Adam 

[#11]

if you sent me a message, where is it , have not got one.

[#12]

everyone has this problem, support might as well not be there, useless

[#13]

Hi @oldboybob, I'm afraid that @Jubby isn't in the office right now, so could you please PM myself with your account or mobile number so that we may investigate this issue further?

[#14]

if not solved try updating SMSC

*#*#4636#*#*

Phone Information

Scroll down to SMSC

Click restore

If it doesn't say something like

+447870002308

(there may be extra "" and ,nnn)

type in as above