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Unable to send text messages on my Plusnet mobile - SOLUTION

malk100
Dabbler
Posts: 17
Registered: ‎21-12-2016

Unable to send text messages on my Plusnet mobile - SOLUTION

This may help user AND PLUSNET support.

I have 2 phones on my account. All working and then for some months one stopped sending texts. Everything else was OK.

Receiving texts, phone calls in and out etc. etc.

 

Compared the two phones and one had and SMSC number which when clicking Restore showed (literally) 

"+447870002308",145

The one that could not send showed a blank line.

I tried typing in the above text string and it came up with update error.

Phoned Plusnet - they said maybe a faulty SIM and were going to send another.

I said "NO" I just need the format for the SMSC string.

During the pause as he spoke to someone else I type in (literally)

+447870002308

i.e. no apostrophe no ,145

Sent a text and all is OK !!!!!

SO SOLVED

to get to the field in question make a phone call (?) to *#*#4636#*#* 

It will come up with some lines (depending on the version of Android)

Click Phone Information

Scroll down to SMSC

Type in number as above (for PLUSNET - other providers will have a different number)

 

PLEASE could PLUSNET support note the above and ask users to try this first without the waste of time sending out a SIM card as users will have to go through the laborious task of backing up old one and copying to new for contacts etc.

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 619
Thanks: 118
Fixes: 19
Registered: ‎22-01-2018

Re: Unable to send text messages on my Plusnet mobile - SOLUTION

Hello @malk100,

 

We are sincerely sorry for the issues you have experienced with your mobile service. Thank you for your feedback, I will absolutely pass this on so that we can make sure no unnecessary steps are taken.

 

Please let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
malk100
Dabbler
Posts: 17
Registered: ‎21-12-2016

Re: Unable to send text messages on my Plusnet mobile - SOLUTION

DID you even bother to read my post.

I have solved it and am passing on the solution to you !!!

Plusnet Help Team
Plusnet Help Team
Posts: 619
Thanks: 118
Fixes: 19
Registered: ‎22-01-2018

Re: Unable to send text messages on my Plusnet mobile - SOLUTION

I did read your post @malk100 and as per my previous response I have passed this on to the right team to ensure its is correctly delivered out.

 

 

We do not wish to delay a resolution to any reported issue and we are grateful you have found this solution.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team