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Unable to send SMS at home - can receive, fine elsewhere

tray-cap
Newbie
Posts: 2
Registered: 13-04-2017

Unable to send SMS at home - can receive, fine elsewhere

Hi,

 

I've been suffering a strange issue the past few days where I'm unable to send SMS messages at home, although I can receive them just fine.

 

If I try and send SMS messages whilst away from home, they send/receive with no troubles.

 

So far I've tried a different phone (both phones are Android), different app, reset and entered SIM settings and reset the phone - but the issue persists.

  

I've looked on the EE status page and nothing is currently as being wrong in our area, though it does say something has been repaired recently (no details).

 

The only difference I can think of at my home location is that we only have 2G reception and elsewhere will be 3G/4G.

 

Can anyone please offer any pointers to what I should try next as I'm starting to run out of ideas!

 

Many thanks.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 140
Thanks: 23
Fixes: 7
Registered: 27-09-2017

Re: Unable to send SMS at home - can receive, fine elsewhere

Hi there @tray-cap!

 

I'm sorry to hear that you're struggling to send text messages at home.

It's very unusual for only outbound texts to fail.

 

I'd really like to look into this and try and fix this issue for you.

Please send me a PM so I can access your account and complete security!

 

Then I'll be able to investigate this for you.

Thank you!

-Oli

 Oli Gaffney
 Plusnet Help Team