Unable to receive texts from certain numbers
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Unable to receive texts from certain numbers
05-09-2017 11:04 PM
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Re: Unable to receive texts from certain numbers
10-09-2017 10:15 PM - edited 10-09-2017 10:15 PM
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@rssmith1 wrote:
Has anybody else experienced anything like this or have any suggestions?
I don't have suggestions but yes, I've experienced this. I have to relay text messages from my sister to my brother as he can't receive her texts (although her phone claims they are delivered). Oddly, he can reply direct and she receives them and each can call the other so you're not alone.
Re: Unable to receive texts from certain numbers
10-09-2017 10:45 PM
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Re: Unable to receive texts from certain numbers
11-09-2017 9:16 AM
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@rssmith1 did you port your number into Plusnet ? and if so, from which network ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unable to receive texts from certain numbers
11-09-2017 9:41 AM
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Yes, I ported my number in from Freedompop which was a very short, unsuccessful stay. However, before that I was with TPO, which all 3 numbers I can't receive texts from are with. Whether this is just a coincidence remains to be seen.
Re: Unable to receive texts from certain numbers
11-09-2017 10:09 AM
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I suspect it's a partial porting problem. When numbers are ported to a new network, the original network is still involved in the correct routing of calls etc to the new network. I suspect that in your case the port has not completed correctly and the original network is not routing the texts correctly. Why this should affect only texts and not calls as well is confusing!
My guess is that it's going to take PlusNet some considerable time to sort out, as porting is a largely manual process.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unable to receive texts from certain numbers
11-09-2017 11:00 AM
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Yes, this sounds extremely plausible and something I hadn't considered. Now you mention it, I believe the problem only started once my number was ported in as I'm sure I remember receiving a text from one of the effected numbers on the original PN number.
It's been a while so far and PN have already closed the case as resolved once, however, sadly it isn't.
Re: Unable to receive texts from certain numbers
12-09-2017 8:19 AM
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Sorry to hear your issues are still ongoing rssmith1.
If you could send me a PM with some details (full name and address are good starting points) I can get the ball rolling with investigating this and getting a fix implemented for you.
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