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Unable to receive call but can make calls on my Plusnet Mobile

szaman81
Grafter
Posts: 25
Thanks: 5
Registered: 06-03-2017

Unable to receive call but can make calls on my Plusnet Mobile

Hi,

Last week I joined Plusnet Mobile 2 days after porting in my number from Smarty I am unable to receive calls but can make calls on my mobile. When someone tries to call me the call cuts out. I have reported the fault to customer services at Plusnet Mobile and have been told this will take upto 5 days to rectify the fault.

Anyone else having this issue?

Any advice?

 

Any advice from Plusnet Rep?

 

Thanks

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 239
Thanks: 51
Fixes: 11
Registered: 13-07-2017

Re: Unable to receive call but can make calls on my Plusnet Mobile

Sorry to hear you're having some issues, szaman81.

 

It sounds like the port has hit a snag, and if this is the case our team will be working hard to rectify the fault already, but I'd still like to have a look into what's going on here and act as a singular point of contact for you.

 

If you could please send me a Private Message with some account information, I can touch base and keep you updated along the way.

 Michael Williams
 Plusnet Help Team