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Unable to get data or send text messages

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Newbie
Posts: 3
Registered: ‎27-11-2018

Unable to get data or send text messages

I've been unable to get mobile data or send text messages for the last few days. Can receive text messages fine though. My brother has Plusnet mobile too but he hasn't had any problems. What should I do?

12 REPLIES 12
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Hooked
Posts: 7
Registered: ‎27-11-2018

Re: Unable to get data or send text messages

I have (almost) the same problem - new account, number ported and no internet, text messages won't send.  Is there a solution?

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Plusnet Help Team
Plusnet Help Team
Posts: 1,213
Thanks: 136
Fixes: 53
Registered: ‎26-03-2018

Re: Unable to get data or send text messages

Hi @mwhitby and @PollyW,

I'm sorry to hear that you're both experiencing these similar issues. Have either of you been able to try testing the SIM card in another mobile phone handset, or tried turning the handset off for 30 seconds and back on again?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Hooked
Posts: 7
Registered: ‎27-11-2018

Re: Unable to get data or send text messages

Yes, I have re-booted my phone.  Yes I have tried the card in another handset.  No it doesn't work in the other handset either.  Both phones work with sim from a different provider.  Not an end user problem!!!

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Newbie
Posts: 2
Registered: ‎27-11-2018

Re: Unable to get data or send text messages

Hi, I've got exactly the same problem. Access to data and the ability to send texts stopped 11 days ago and despite trying all of the fixes recommended on this forum, nothing has worked. I have spoken with customer service three times and got nowhere - the new SIM promised a week ago still hasn't turned up. I've only been with plusnet for 6 weeks and I've had enough already...

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Plusnet Help Team
Plusnet Help Team
Posts: 1,213
Thanks: 136
Fixes: 53
Registered: ‎26-03-2018

Re: Unable to get data or send text messages

Hi @PollyW and @Dubs38,

I'm sorry to hear my previous suggestions haven't helped to resolve either of your issues. Please can you both send me a private message with your mobile phone numbers and account numbers so that we can start to take a further look into these issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Newbie
Posts: 3
Registered: ‎27-11-2018

Re: Unable to get data or send text messages

I've also tried rebooting the phone and tried the sim in a different phone and had the same issue.

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Plusnet Help Team
Plusnet Help Team
Posts: 8,015
Thanks: 948
Fixes: 388
Registered: ‎01-01-2012

Re: Unable to get data or send text messages

@mwhitby Sorry to hear this.

So we can investigate further can you drop me a PM with your mobile number or account number along with your full address?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Hooked
Posts: 7
Registered: ‎27-11-2018

Re: Unable to get data or send text messages

Well, I have received a replacement sim card and phoned to activate it.  The result?  No mobile calls either.  So now I have nothing at all.  Well done, Plusnet

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Newbie
Posts: 3
Registered: ‎27-11-2018

Re: Unable to get data or send text messages

Mine seems to have started working again by itself.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,213
Thanks: 136
Fixes: 53
Registered: ‎26-03-2018

Re: Unable to get data or send text messages

Hi @mwhitby,

I'm glad to hear your services have started working again. Please let us know if you encounter any further issues and we'll be happy to assist further.

 

Hi @PollyW,

I'm sorry to hear that the replacement SIM card hasn't resolved this issue. I've responded to your PM now and will await your further response so that we can take a further look into this issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎27-11-2018

Re: Unable to get data or send text messages

My data randomly started to work again too. Now it's gone again. 12 days and counting...
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Plusnet Help Team
Plusnet Help Team
Posts: 1,721
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: Unable to get data or send text messages

Hello @Dubs38, sorry to hear the issues are still persisting. Can you PM me your full name, full address with postcode and mobile sim number so I can take a look into your account and see what we can do to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team