Unable to get data or send text messages
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Unable to get data or send text messages
27-11-2018 9:39 AM
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I've been unable to get mobile data or send text messages for the last few days. Can receive text messages fine though. My brother has Plusnet mobile too but he hasn't had any problems. What should I do?
Re: Unable to get data or send text messages
27-11-2018 10:30 AM
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I have (almost) the same problem - new account, number ported and no internet, text messages won't send. Is there a solution?
Re: Unable to get data or send text messages
27-11-2018 4:11 PM
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I'm sorry to hear that you're both experiencing these similar issues. Have either of you been able to try testing the SIM card in another mobile phone handset, or tried turning the handset off for 30 seconds and back on again?
Re: Unable to get data or send text messages
27-11-2018 8:19 PM
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Yes, I have re-booted my phone. Yes I have tried the card in another handset. No it doesn't work in the other handset either. Both phones work with sim from a different provider. Not an end user problem!!!
Re: Unable to get data or send text messages
27-11-2018 8:35 PM
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Re: Unable to get data or send text messages
27-11-2018 8:55 PM
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I'm sorry to hear my previous suggestions haven't helped to resolve either of your issues. Please can you both send me a private message with your mobile phone numbers and account numbers so that we can start to take a further look into these issues?
Re: Unable to get data or send text messages
27-11-2018 9:42 PM
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I've also tried rebooting the phone and tried the sim in a different phone and had the same issue.
Re: Unable to get data or send text messages
28-11-2018 12:24 PM
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@mwhitby Sorry to hear this.
So we can investigate further can you drop me a PM with your mobile number or account number along with your full address?
Re: Unable to get data or send text messages
28-11-2018 3:19 PM
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Well, I have received a replacement sim card and phoned to activate it. The result? No mobile calls either. So now I have nothing at all. Well done, Plusnet
Re: Unable to get data or send text messages
28-11-2018 5:47 PM
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Mine seems to have started working again by itself.
Re: Unable to get data or send text messages
28-11-2018 6:37 PM
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Hi @mwhitby,
I'm glad to hear your services have started working again. Please let us know if you encounter any further issues and we'll be happy to assist further.
Hi @PollyW,
I'm sorry to hear that the replacement SIM card hasn't resolved this issue. I've responded to your PM now and will await your further response so that we can take a further look into this issue.
Re: Unable to get data or send text messages
28-11-2018 11:58 PM
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Re: Unable to get data or send text messages
29-11-2018 12:40 PM
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Hello @Dubs38, sorry to hear the issues are still persisting. Can you PM me your full name, full address with postcode and mobile sim number so I can take a look into your account and see what we can do to help.
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