Unable to close duplicate account (for PlusNet support team)

[#1]

I keep getting emails on a duplicate account for a SIM ordered in error and which I've been in touch with you about on multiple occasions; this is also in credit. On each occasion I'm assured that the account is just about to close and I'll not receive further emails about it. Today I received another email.

Will someone from PlusNet please contact me to resolve this? Live account is [Removed] and I last chatted to [CSA Removed] on 10th Feb at 09:45.

Moderator's note by Mike (Mav): Account number removed from a public forum to an area that staff can see.

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.

[#2]

Hi @inkymortar, 

Thanks for getting in touch and making us aware of this. I apologise for any inconvenience caused; it's certainly not something we wish for. If you'd like to send me a private message with your details, I'll ensure this is sorted for you. -Ashleigh

[#3]

thanks, I'll pm you now

[#4]

Great, I'll respond to your message now. 🙂 -Ashleigh