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Unable to change address online or through customer service

Hooked
Posts: 8
Thanks: 2
Registered: ‎23-12-2019

Unable to change address online or through customer service

I’ve been trying to change address from the online account service but it keeps showing an error.

For some reason customer service can’t access my account with the address that’s shown on the account.

Frustrating when all you want to do is to change your address! Help!

13 REPLIES 13
Hooked
Posts: 8
Thanks: 2
Registered: ‎23-12-2019

Re: Unable to change address online or through customer service

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Seasoned Hero
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Registered: ‎30-06-2016

Re: Unable to change address online or through customer service

@DrVC 

What do you mean by address? Home address, user name, password?

Hooked
Posts: 8
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Registered: ‎23-12-2019

Re: Unable to change address online or through customer service

Billing address also home address @Baldrick1 

Moderator
Moderator
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Re: Unable to change address online or through customer service

Moderator's note(s):

Thread moved from My Account/Billing to Mobile.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
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Re: Unable to change address online or through customer service

Thanks for your post @DrVC.

So I can look into this for you can you drop me a PM with the following?

- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Hooked
Posts: 8
Thanks: 2
Registered: ‎23-12-2019

Re: Unable to change address online or through customer service

@MatthewWheeler Thanks Matthew. I’ve PMed you the information. 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Unable to change address online or through customer service

Hi @DrVC, thanks for the PM. I have sent you a message with a request for some further details for security, can you pop a message on here once you have replied and we will pick this up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Hooked
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Registered: ‎23-12-2019

Re: Unable to change address online or through customer service

@LaurenB Have PMed you the info now. 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Unable to change address online or through customer service

Thanks @DrVC

Lauren's not in the office today but I'll message you back shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Hooked
Posts: 8
Thanks: 2
Registered: ‎23-12-2019

Re: Unable to change address online or through customer service

@Gandalf Many thanks look forward to hearing from you soon. 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Unable to change address online or through customer service

No problem, I've messaged you back now

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Hooked
Posts: 8
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Registered: ‎23-12-2019

Re: Unable to change address online or through customer service

Thanks. PMed you back. 

Plusnet Help Team
Plusnet Help Team
Posts: 18,002
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Registered: ‎21-04-2017

Re: Unable to change address online or through customer service

I'll message you back shortly, as a heads up you don't need to post back if you don't want to. I'll pick up any PMs proactively as I'm in the office until 9 tonight Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team