Unable to change address online or through customer service
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Unable to change address online or through customer service
23-12-2019 11:27 AM
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I’ve been trying to change address from the online account service but it keeps showing an error.
For some reason customer service can’t access my account with the address that’s shown on the account.
Frustrating when all you want to do is to change your address! Help!
Re: Unable to change address online or through customer service
23-12-2019 11:55 AM
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Re: Unable to change address online or through customer service
23-12-2019 12:18 PM
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What do you mean by address? Home address, user name, password?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Unable to change address online or through customer service
23-12-2019 12:22 PM - edited 23-12-2019 12:28 PM
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Billing address also home address @Baldrick1
Re: Unable to change address online or through customer service
23-12-2019 2:18 PM
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Thread moved from My Account/Billing to Mobile.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Unable to change address online or through customer service
26-12-2019 4:09 PM
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Thanks for your post @DrVC.
So I can look into this for you can you drop me a PM with the following?
- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?
Re: Unable to change address online or through customer service
26-12-2019 5:07 PM
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@MatthewWheeler Thanks Matthew. I’ve PMed you the information.
Re: Unable to change address online or through customer service
28-12-2019 3:21 PM
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Hi @DrVC, thanks for the PM. I have sent you a message with a request for some further details for security, can you pop a message on here once you have replied and we will pick this up for you.
Re: Unable to change address online or through customer service
28-12-2019 3:32 PM
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@LaurenB Have PMed you the info now.
Re: Unable to change address online or through customer service
29-12-2019 4:35 PM
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Thanks @DrVC
Lauren's not in the office today but I'll message you back shortly.
Re: Unable to change address online or through customer service
29-12-2019 4:38 PM
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@Gandalf Many thanks look forward to hearing from you soon.
Re: Unable to change address online or through customer service
29-12-2019 4:42 PM
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Re: Unable to change address online or through customer service
29-12-2019 5:03 PM
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Thanks. PMed you back.
Re: Unable to change address online or through customer service
29-12-2019 5:13 PM - edited 29-12-2019 5:13 PM
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