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Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

ChrisAtBristol
Aspiring Pro
Posts: 117
Thanks: 26
Fixes: 3
Registered: ‎02-01-2017

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

This is an odd one ? Lost SMS as well now so nothing is working with PN now however I switched my phone to use 3G data only and data is now working with H+.

 

ChrisAtBristol
Aspiring Pro
Posts: 117
Thanks: 26
Fixes: 3
Registered: ‎02-01-2017

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

Another odd one, there saying on Downdector that EE has some issues too however my cheap and cheerful 1p mobile sim that also uses the EE network is working fine.

Davesona
Hooked
Posts: 9
Thanks: 5
Fixes: 1
Registered: ‎09-01-2017

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

Phone and texts working now in south Warwickshire. Let’s hope the service is fully back up. 

 

I’m not unreasonable - sometimes things break and it takes time to work out a fix but it doesn’t help when the service status page says all is OK when it clearly isn’t or wasn’t (or still might not be). 

 

 

Laura2504
Dabbler
Posts: 11
Thanks: 2
Registered: 2 weeks ago

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

Calls working for now but still can't send texts

Traveler
Hooked
Posts: 6
Registered: ‎23-02-2017

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

Yeah, I had a call through and I can check my voicemail, so it seems it is "ok" now. But that is so disappointing, especially with all the complaints and no feedback from the PlusNet !!!!

RobC
Rising Star
Posts: 62
Thanks: 11
Registered: ‎03-12-2016

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!


@ChrisAtBristol wrote:

 my cheap and cheerful 1p mobile sim that also uses the EE network is working fine.


 

 

As is my asda (EE) payg which I fell back on again today.

Speckyhen
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

Pleased to say both calls and texts now working. Fingers crossed it stays that way!

Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

Apologies for any inconvenience. We started experiencing problems again later in the evening following our previous response yesterday, however this should now be resolved again. Please do let us know if you continue to experience issues though.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
ChrisAtBristol
Aspiring Pro
Posts: 117
Thanks: 26
Fixes: 3
Registered: ‎02-01-2017

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

Did we ever get told what this outage was all about and what was it’s cause?

 

I asked out of curiosity because today o2 has a similar problem that has knocked out their network in the UK and Japan and other countries too.

 

The problem has a link to software at Ericsson HQ in Sweden.

 

Plusnet Help Team
Plusnet Help Team
Posts: 428
Thanks: 43
Fixes: 19
Registered: ‎06-08-2018

Re: Unable to call or receive calls, wifi ok, worked for 1 min, then again no service !!!

Hello @ChrisAtBristol,

 

Thanks for getting back to us. There was a wider issue with EE's network, although we do not know the specifics I'm afraid.

Do let us know if there is anything further we can assist you with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team