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Unable to call certain number

FIXED
jbywater
Newbie
Posts: 3
Registered: ‎21-02-2019

Unable to call certain number

Hi

 

I have been embarrassed today when trying to make a conference call for my new job.

 

They have two numbers to dial into for a conference call neither work on my plusnet sim.

 

I have tried THREE seperate handsets none of them work, can somebody please solve this for me.

 

thanks

4 REPLIES 4
jbywater
Newbie
Posts: 3
Registered: ‎21-02-2019

Re: Unable to call certain number

The call does not even connect it just fails and cuts out before any dial tone e.t.c

8BKA
Aspiring Pro
Posts: 243
Thanks: 56
Fixes: 3
Registered: ‎01-12-2016

Re: Unable to call certain number

Hi jbywater 

Is the number a five digit short code eg 83xxx

If so PlusNet mobile do not support short codes

 

Brian A

jbywater
Newbie
Posts: 3
Registered: ‎21-02-2019

Re: Unable to call certain number

One of them is Brian

 

thanks for reply

 

That is good to know , however the other number is just a standard 0844 number and that doesnt work either

Highlighted
8BKA
Aspiring Pro
Posts: 243
Thanks: 56
Fixes: 3
Registered: ‎01-12-2016

Re: Unable to call certain number

Fix

Hi jbywater 

Glad that helped

0844 numbers are far from normal they are not part of inclusive plan minutes and can be very expensive to call

Most 03 numbers are part of the package and you can call them

0870/0871/0845 are not part of packages

0500 is a strange one they are free from landlines but not from mobiles

I use https://www.saynoto0870.com/ to find a number which is part of my all inclusive package

If you have your price cap set to zero that's why you were unable to call it because there was no money in your account

If the conference call had been a long call it would have cost you a lot of money

Brian A