Unable to access 4G services whilst roaming
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Re: Unable to access 4G services whilst roaming
27-06-2022 2:30 PM
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done!
Re: Unable to access 4G services whilst roaming
27-06-2022 2:40 PM
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OK correction, after 12 hours of being in NL, the Tmobile 3G access point now no longer works, leaving no functional data services in the Netherlands for me.
Re: Unable to access 4G services whilst roaming
28-06-2022 6:22 PM
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Re: Unable to access 4G services whilst roaming
29-06-2022 12:14 AM
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NOPE! Edge connection everywhere. It really sucks!!
Phoned customer service 4 times, each time waiting 15-20 minutes. Been convinced to even upgrade my contract (was thinking about it anyway as it’s fine in the UK) but I’m technically now paying for something I can’t even use until I return to the UK, bearing in mind I swapped to Plusnet for their free ROAM LIKE AT HOME addon as I travel frequently 😂…
After the research I’ve done the past few days it is clear that this is a persistent problem since January 2022 (if not even before that already). Like come on, I’m shocked nothing has been done about it.
I’m very likely to leave Plusnet now unfortunately which sorta annoys me as well as I have to swap to another provider and probably pay extra for the roaming function.
Don’t make something lucrative and then not keep that promise. I’m honestly really mad about this. Didn’t have internet during my entire stay.
Re: Unable to access 4G services whilst roaming
29-06-2022 7:20 AM
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Re: Unable to access 4G services whilst roaming
29-06-2022 7:27 AM
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Re: Unable to access 4G services whilst roaming
29-06-2022 7:44 AM
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I have nudged the issue in the SU space to seek an update.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Unable to access 4G services whilst roaming
29-06-2022 9:53 PM
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Re: Unable to access 4G services whilst roaming
30-06-2022 7:36 AM
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Same issue as everyone else on here, been in Germany for 2 days now and not got any 4G access, just edge. I've been Germany three times in the past year where I had no issues whatsoever with my old EE sim.
A big reason for me porting to Plusnet was the understanding that I'd get the same coverage as I did with EE, but this is clearly not the case abroad
If it helps I'm using a Samsung Galaxy S10 with a fully updated android system. Happy to PM over other details if it helps.
Thanks
Re: Unable to access 4G services whilst roaming
30-06-2022 8:05 AM
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Re: Unable to access 4G services whilst roaming
30-06-2022 2:40 PM
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Hi @skeg0 I've dropped a reply to your PM, please have a look when you can. - Adam
Re: Unable to access 4G services whilst roaming
30-06-2022 3:36 PM
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Re: Unable to access 4G services whilst roaming
01-07-2022 9:04 AM
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Just in case this wasn’t seen tagging @adamwalker
Re: Unable to access 4G services whilst roaming
02-07-2022 4:50 PM
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Re: Unable to access 4G services whilst roaming
03-07-2022 1:13 PM
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Exactly what @skeg0 says. Lots of links available to confirm that:
- O2 Germany shut down 3G at the end of 2021: https://www.telcotitans.com/telefonicawatch/o2-germany-completes-3g-shutdown-in-final-hours-of-2021/...
- Deutche Telekom and Vodafone shut down 3G on 30 June 2021: https://www.helmholz.de/en/3g-shutdown-in-germany
So with this roaming issue PlusNet it really failing to provide the "Roam Like At Home".
Questions for the staff here (@adamwalker & @SammyM & @Gandalf & @LaurenB 😞
- Has an incident been raised? If so, what priority has it been given?
- Has an incident been raised with your host network EE? Again, what priority has it been given?
- Can you give a public status update please?
- Why is there nothing showing on https://plusnet.servicestatus.net/plusnet/status for this?
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