URGENT - Please complete my port request

[#1]

Thread moved to a more appropriate section.pleCan Plusnet Mobile please complete my port request as time is running out on the PAC code from my former mobile provider.  I've been hanging on for 20 minutes on your customer service line and no one is picking up calls.  I was told by your sales people that it would be done at the very latest today but I've just an email saying you are sending me another SIM.  Please let me know what is going on.

Moderator's note by Adie (Dvorak) All caps title removed as per Forum rules

[#2]

Hi @dcoughla,

Thanks for getting in touch. All of our SIM cards automatically activate within 1-2 working days of the dispatch date. Once it's Live, it can take a further 1-2 working days for your number to port across. I apologise for the inconvenience caused regarding the e-mail you've received. 

It's certainly something I'd like to look into further and I'll provide you with any information I can. Please send me a private message with your account details and I'll ensure it's picked up! -Ashleigh