Trying to port number but no response after sending text?
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08-05-2017 6:35 PM - edited 08-05-2017 6:35 PM
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Hi. I just signed up to Plusnet the other day and today got a PAC from my old network. Followed the instructions in the welcome email I got to send a text with "PORT" to 07507307996 and wait for a response before giving my PAC and the number I'm porting.
Except, that was at about 3:30pm and it's now three hours later and I've yet to receive anything. Is this normal or should I send the text again?
Fixed! Go to the fix.
08-05-2017 6:42 PM - edited 08-05-2017 6:44 PM
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I had the exact same issue when trying to port in via text when I switched to PN and the port never happened.
I would suggest you contact them via chat https://www.plus.net/mobile/, or give them a call to confirm the port
Re: Trying to port number but no response after sending text?
08-05-2017 6:54 PM
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Oh, well I guess I can't do anything now anyway, their chat is offline presumably due to it being out of hours and I suppose the Port won't count today anyway. I'll ring them tomorrow I guess. Thanks for the info.
Re: Trying to port number but no response after sending text?
08-05-2017 10:07 PM
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Re: Trying to port number but no response after sending text?
19-05-2017 1:19 AM
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Followed the instructions and the port started. It completed in the afternoon the next day. And I haven't had any issues with it. So, seems like aside from that initial hiccup it went relatively smoothly for me at least.
I see there's a lot of threads on this forum from people complaining about the porting process going [-Censored-] up for them but of course people who don't have an issue aren't going to come on here to mention the fact so it's always worth keeping in mind that the number of people posting here that unfortunately had problems porting don't necessarily represent the wider experiernce of all of Plusnet Monile's customers that ported their number.
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