Trying to cancel since Oct 2016
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Trying to cancel since Oct 2016
06-03-2017 10:46 AM
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Upon my call I was advised there's no problem,
"I can submit a request for cancellation right now without and penalty"
I kind of hope the operative was just trying to make light out of my situation, However clear that they had no power to assist me with anything else.
I have spoken again today to customer services and a duty manager, to be told again,
"No request has been submitted for my account to be closed".
I'm flabbergasted that such a simple task be be so extensive. For the second time now I need to wait for a call back within 48 hours for a decision on my request. I have advised Plusnet of my intention to take this matter to CISAS and await an impartial decision. I have all of the records of all calls made and Plusnet have these on file and confirm they are able to see them all except one!! The 1st call I made. Take that aside it's still now 7 monthly payments taken from my bank.
All I want is for the account to be cancelled and my monies returned.
Not a huge request.
Poor effort Plusnet.
Anyone else had a similar issue?
Re: Trying to cancel since Oct 2016
06-03-2017 3:12 PM
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Moderator's note by Mike (Mav)
Post released from Spam Filter
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Trying to cancel since Oct 2016
15-03-2017 4:05 PM - edited 15-03-2017 4:06 PM
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Considering they didn't launch until November 29th 2016 I'm pretty certain that it's only going to be you.
Edit: That's maybe two and half months max, not seven.
Re: Trying to cancel since Oct 2016
15-03-2017 11:45 PM
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He is probably referring to a service he had before the Plusnet takeover.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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