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Totally deleting my PlusNet account

nemo-1
Newbie
Posts: 1
Registered: ‎25-05-2023

Totally deleting my PlusNet account

I switched out of PlusNet via PAC code a couple of months ago. I am still getting "Your latest bill" emails (£0.00) from you.

How do I get you to stop doing this, and completely delete my account?

It's not just me either. Mum died in January this year and Dad is _STILL_ getting "Your latest bill" emails (£0.00) for her mobile, much to his distress.

Please document the full and complete and open procedure by which both myself and Dad can fully delete our records off of your system.

 

1 REPLY 1
James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: Totally deleting my PlusNet account

@nemo-1 - Hi, Let me take a look at what's gone on, I'll DM you to get your details. TA

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team