Topcashback tracked at £0

[#1]

Hi

I joined plusnet in February via topcashback. The transaction tracked at the right monthly billing amount, but for zero cashback. It is currently confirmed but not payable in my account.

I have been waiting for it to move through the process but given the delay and the fact others on here seem to have the same issue, is it possible to move it to payable for the correct amount?

Stephen

[#2]

We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, send us a direct message with your account username and we’ll be happy to help.

[#3]

Hi Adam

I've sent you a private message but haven't heard back. Are you able to look into this please or let me know if you need more info?

Thanks

Stephen