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Topcashback Black Friday sign up

Posts: 4
Registered: ‎04-12-2019

Topcashback Black Friday sign up

Hi, hoping for a definitive responce from Plusnet ideally, as phoning I get passed from pillar to post with no definite answer. Here goes -

I already have broadband and one mobile account in my name. Last Friday decided to add anothermobile account via the £35 Topcashback offer (£7 for 4.5GB unlinited minutes and texts on a 12 month contract) for my wife.

Signed up, tracked OK, but at £0 (yes I read terms on Topcashback and thought it was a valid transaction to attract £35)

Its a new mobile account, in addition to the one we already have BUT - All the accounts are in my own name, as it was a surprise for wife who is PAYG Tesco!

Question - Is this a valid transaction to receive the Topcashback, with all accounts in my name?Huh

Plusnet Help Team
Plusnet Help Team
Posts: 15,747
Thanks: 4,856
Fixes: 810
Registered: ‎21-04-2017

Re: Topcashback Black Friday sign up

Thanks for getting in touch @Tigger17 

Apologies for the delayed response and as far as I’m aware that should be fine because mobile accounts aren’t linked together in this way.

If you’ve not got this sorted yet, can you PM me the mobile number from the affected account and I’ll be happy to look into this further for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team