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Told I need to pay bills by Direct Debit only!

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Newbie
Posts: 2
Registered: ‎06-06-2020

Told I need to pay bills by Direct Debit only!

Hi,

 

I'm new to Plusnet Mobile and have now been told (via email & also via the Mobile Team) that I need to have a Direct Debit Payment active in order for my services to stay active - I would prefer to receive a monthly bill which is not payed through a direct debit.

 

Can a member of staff please help with this?

 

The T&C's stipulate that I can arrange an agreed alternative method to pay.

 

 

1 REPLY 1
Highlighted
Newbie
Posts: 2
Registered: ‎06-06-2020

Re: Told I need to pay bills by Direct Debit only!

F.Y.I. - For anyone not wanting to pay by Direct Debit:

 

After speaking to a member of the Mobile Team because my services were suspended, he suggested that I could credit my account a few days before the Bill is due and as I don't have any payment details saved the credit would be taken as payment.  The only downside is that any available credit will be used for chargeable services such as MMS rather than your SmartCap limit.