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The "Contract" that Refuses to Die

Posts: 10
Thanks: 2
Registered: ‎31-12-2016

The "Contract" that Refuses to Die

Re SIM Incident 181003-000355

I ordered a SIM in early October. On 3 October I sent an email to Customer Services to ask for clarification about PAC. I received an auto-acknowledgement saying I'd hear from someone within 24 hours. When the 6th of October came and went without any contact from Plusnet I decided to cancel the "contract" that had not been set-up yet. I got into a protracted email conversation with Customer Services which ended with them saying that I had failed to provide the correct information 3 times. I then filled in a cancellation form and sent it to Customer Services on the 21st of November. Today, the 4th of January, I was appalled to receive a Mobile Bill on the account that should have been cancelled long, long ago.

What gives?


PS I stayed with my old provider and have never used the Plusnet mobile number/SIM. I have copies of the completed cancellation form and the full email exchange for the SIM Incident.

Plusnet Help Team
Plusnet Help Team
Posts: 233
Thanks: 37
Fixes: 19
Registered: ‎02-05-2017

Re: The "Contract" that Refuses to Die

Hi @JulietHotel, thanks for getting in touch.


I am sincerely sorry to hear this has happened, we'd certainly like to look into this for you. Can you please private message:

-your full name
-your full address including postcode
-your mobile number



If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team