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Text message I haven't sent

samfrench91
Newbie
Posts: 2
Registered: ‎02-04-2018

Text message I haven't sent

Basically i checked my mobile usage and it says I've text 00447537452501. I have not!! Plusnet CS can't explain how this could happen, I'm totally confused. TIA for any replies
2 REPLIES
LivRobinson
Aspiring Pro
Posts: 103
Thanks: 13
Fixes: 5
Registered: ‎27-09-2017

Re: Text message I haven't sent

Hi samfrench91

I am sorry to hear this, I assure you that this is a very unusual occurrence as the usage breakdown is a true reflection of services used on the SIM, so I would very much like the opportunity to investigate this for you today.

Could you please send me a PM with your full name and full address including postcode, so I can access your account today? Smiley 

 Liv Robinson
 Plusnet Help Team
samfrench91
Newbie
Posts: 2
Registered: ‎02-04-2018

Re: Text message I haven't sent

I've sent the info as requested