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Text from wrong number

FIXED
Why
Newbie
Posts: 2
Registered: 19-09-2017

Text from wrong number

Ported my number across ok but when I send a text it comes from the wrong number. I can receive them fine on my ported number but when sending they show as the redundant plusnet number.

This confuses people who now think I have changed my number.

How to fix this?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 75
Thanks: 20
Fixes: 4
Registered: 13-07-2017

Re: Text from wrong number

Fix

Hi there Why. Sorry to hear you're having issues.

 

This may be a simple fix - it may well be that re-establishing the SIM's connection to the network can sort this out.

 

You can do this via the handset itself, by resetting your network settings - typing in your phone's make and model followed by 'reset network settings' should bring up the instructions, or if you wanted to let me know which handset you have I can provide a step-by-step guide.

 

Alternatively, this can be done manually, by turning the handset off, removing the SIM card, waiting for five minutes before re-inserting the SIM card and powering your handset back up.

 

If you could let me know how you get on after this has been done, we can go from there.

 

 

 Michael Williams
 Plusnet Help Team
Why
Newbie
Posts: 2
Registered: 19-09-2017

Re: Text from wrong number

Resetting the network settings seems to have done it.

 

thanks

😃

Plusnet Help Team
Plusnet Help Team
Posts: 75
Thanks: 20
Fixes: 4
Registered: 13-07-2017

Re: Text from wrong number

I'm very glad to hear it!

 

Give us a shout if there's ever anything else we can do.

 Michael Williams
 Plusnet Help Team