Tariff on website not available to change to in account

[#1]

Hi, I see you have a 30 day 4gb data and unlimited calls / text available for £6 but when I go into my account this is only available as a 12month option.

I would like to change to the 30 day 4gb tariff as advertised which gives me an extra 1gb data at the same cost.

Can this be sorted?

[#2]

Hi,

If you are already on Plusnet mobile just call 500 press 1 then 3  " I am thinking of leaving " and they will answer very quickly and sort you the best deal

If you are already a Broadband customer you should be getting an extra 2GB not 1GB

Good luck

HD

[#3]

I asked on here as when I go into my app for contact number (can't dial 500 as my mobile signal at home is zero)

It says "Due to the Coronavirus outbreak our call centre is very busy. Please only call if you need urgent assistance"

*Currently on 3gb data / Unlimited calls and text for £6 per month 30 day contract.

[#4 · Accepted solution]

Ended up phoning as I had no reply from staff on here and got it sorted... Cheers me 😁

[#5]

Thanks for your post @Sparkyb and welcome to our Community Forums

Apologies for the delayed staff response but glad to see you've managed to get this sorted by phoning us

Let us know if you've got any further queries

[#6]

Hi @Gandalf , sorted in no time at all. The two people I spoke to were fantastic, a real pleasure dealing with them.

Phone answered almost immediately and when I was transferred to retentions I was on hold for less than 30 seconds.

Top notch customer service.

Thanks

Sparkyb

[#7]

Hi @Sparkyb 

Awesome! Cheers for the feedback. What I like to see

Cheers