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Switching problems.

Posts: 1
Registered: ‎04-01-2022

Switching problems.

Hi, I have been with EE mobile for two years and my contract is coming to an end. I don't need a new phone so I decided to go with PlusNet on a thirty day revolving sim deal. I requested my PAC from EE and gave it to PlusNet. The switch took place earlier today. I now have a brick for a phone. PlusNet appears on the top left hand corner of the screen, but I'm unable receive any calls. When I make a call I get the following message appear on the screen 'Conditioning call forwarding active'. When I try to deactivate this I get error messages.

The number has been ported. I tried the sim in another phone and was still unable to receive any calls, but when I turned off the wifi and ran on 4G I could receive calls on this phone, but that trick didn't work on my own phone. I've tried various things that I found on the Internet but haven't had any luck. Anyone have any ideas/fixes for this problem?

I have a Samsung Galaxy Note10+ 5G.

Seasoned Pro
Posts: 584
Thanks: 336
Fixes: 3
Registered: ‎14-09-2021

Re: Switching problems.

Welcome to the Forum Don


Have you checked the APN setting on your phone are correct for PN  and not locked to EE


Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Switching problems.

Thanks for your post @DonFromDevon and welcome to our Community Forums.

I'm sorry to see you're having signal issues after moving to us.

Just wondering, if the steps @Smith7 provided helped or if you're still experiencing problems?


-Anoush from Sheffield Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi