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Switched to EE but received text saying I will be debited on the 13th

mikeyd
Rising Star
Posts: 120
Thanks: 14
Fixes: 1
Registered: ‎04-02-2008

Switched to EE but received text saying I will be debited on the 13th

Switched away last month successfully.  Can't access the app anymore (It says "Can we tempt you back?") so Plusnet know I've left.  Just got a text saying I will be billed on the 13th.  Tried to call support but "Long wait times...".

No option really but to cancel the DD which I've just done.

1 REPLY 1
mikeyd
Rising Star
Posts: 120
Thanks: 14
Fixes: 1
Registered: ‎04-02-2008

Re: Switched to EE but received text saying I will be debited on the 13th

Did some digging and it seems I did owe this last payment, therefore as I'd cancelled the direct debit I have sent a card payment.

In my defence it looked as though the app had stopped working entirely with the "Sorry to see you go" banner but I eventually worked out I could still navigate to the details of the bill and it was for April - May so I can't argue I was still a customer for that period.

If a Mod reads this feel free to delete the thread.