Swapping over

[#1]

Hi, my husband and I have moved over from EE to Plus Net, we gave the PAC code when we ordered the SIM. When we received our sims yesterday, we tried to follow the instructions that were sent but we are unable to send texts to the number or ring 500?? Because we have our PAC code previously, will it just swap? Also, I have just had a message to say the PORT thing hasn’t worked so to try again or ring 500. Both I have tried and still won’t work? Any ideas please? Thanks

[#2]

Welcome to the Forum

Just a thought have checked the APN setting on your phones are correct see below

https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/

[#3]

If you're still having trouble and can't call Mobile support on 500. Then you can call from another phone on 0800 079 1133 , its a freephone number so doesnt cost anything.

[#4]

Hiya @ClaudiaB, thanks for getting in touch. I'm sorry for the delay in getting to your post. 

I'm sorry for the issues that you're having, I'd like to help with this! Can you please send me over a PM with your full name and the mobile number so that I can take a further look?

(to send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread)